Put Empathy into Action
A new year represents a fresh start, both personally and professionally. In 2018, how do you want to grow as a leader? Is your goal to become more inspiring? Or more persuasive? Or, are you looking to create more alignment on your team? One way to improve in all of these areas is to practice empathy. Below is a tool you can use to put empathy into action — in business, and in life.
DEFINITION: Empathy In Action
We’ve heard time and again how important it is to practice empathy, but how do you put it into ACTION? Whether you’re pitching a new idea, delivering a high stakes presentation or leading a difficult conversation, your ability to stand in another’s shoes and demonstrate understanding is vital for success. And when opinions vary and the stakes are high, it’s even more critical — and more difficult — to practice empathy.
Four Steps To Generate Empathy
1. STAND IN THEIR SHOES
Look at the situation from the other person’s perspective. Ask yourself, “What does this person think, feel and need?”
Remember a time you experienced something similar and reflect on how you felt.
3. GET CURIOUS
Ask yourself, “What story or belief do I have about this person that could keep me from truly hearing them? How would I relate to them differently if I let go of that story or belief?”
With this new knowledge, what advice would you give yourself to be more effective in this situation?
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